We have a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging. Proof of purchase is also required.
To request a return, please contact us at solutions@bdtrims.com.
Approved returns must be sent to:
BDTrimsART
3336 N Highway 78, Suite 8
Wylie, TX 75098
United States
Please do not return merchandise without contacting us first. Items sent back without prior return authorization may not be accepted.
Once your return request is approved, we will provide return instructions and, when applicable, a return shipping label.
You can contact us at solutions@bdtrims.com with any questions regarding a return.
Please inspect your order promptly upon delivery.
If your item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible so we can evaluate the issue and make it right.
To help us resolve the issue quickly, we may ask you to provide your order number along with photographs of the product, packaging, and any visible damage.
Because many BDTrimsART products are made to order, certain products are not eligible for return.
Custom, personalized, specially designed, or otherwise modified products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or materially different from the approved order.
Please contact us before placing a custom order if you have questions regarding return eligibility.
Unfortunately, sale items and gift cards are not eligible for return or refund, except where otherwise required by applicable law.
If you would like a different standard product, the fastest way to receive it is to return the original eligible item. Once the return has been accepted, you may place a separate order for the new item.
For damaged, defective, or incorrect products, please contact us before placing another order so we can determine the appropriate resolution.
If a return is due to a BDTrimsART error, defective product, or product damaged upon arrival, we will provide return instructions and, when appropriate, a prepaid return shipping label.
For returns based on preference, change of mind, or other reasons not caused by an error on our part, return shipping costs are the responsibility of the customer, unless otherwise stated or required by law.
Original shipping charges are non-refundable unless the return results from an error by BDTrimsART or applicable law requires otherwise.
Notwithstanding the policy above, if merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer-protection laws.
Returned merchandise must be in the same condition in which it was received, unused, and in its original packaging. Proof of purchase is required.
Please note that statutory cancellation rights may contain exceptions for certain custom-made or clearly personalized products.
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method. Please allow up to 10 business days for the refund to be processed after approval.
Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at solutions@bdtrims.com.
For questions regarding returns, exchanges, damaged products, or refunds, please contact:
BDTrimsART
Email: solutions@bdtrims.com
3336 N Highway 78, Suite 8
Wylie, TX 75098
United States